Warranty
Let’s check your coverage.
The limited commercial warranty covers the original purchaser from the recorded delivery date and is parts-only unless the order says otherwise.
Read coverage and exclusionsOwner support
Reformer support and replacement parts
A machine out of service matters when you have a full class booked. Tell us what’s happening, and we’ll help you identify the right part or next step. Get help with care, assembly, warranty, or freight damage here. No account or support portal login required.
No loginSubmit directly
Talk to usThe people behind Carriage
Keep the detailsA copy goes to your email
Utah parts stockCommon wear items
Support request
Tell us what the machine needs.
Tell us which machine needs attention and what you’ve noticed so we can help with the right next step. You can attach photos or video by replying to the confirmation email.
Common wear parts
Springs, ropes/cables, straps, handles, carriage wheels, spring clips, and pads.
What happens next
From your first message to the next step.
Coverage, compatibility, cost, freight, instructions, and timing are confirmed before a part ships.
- 01
Tell us what happened
Tell us the model, serial number, part location, machine status, and what happened.
- 02
Show us the part or issue
Reply to the emailed confirmation with clear photos or a short video of the issue.
- 03
Know the next step and any cost
We confirm the compatible part, coverage or price, freight responsibility, current timing, and next steps.
- 04
Repair, check, and return to service
Use the supplied instructions and complete the written check before the machine returns to class.
Freight damage
Document delivery damage immediately.
Note visible damage on the delivery receipt at delivery. Freight-damage and shortage claims must be submitted within 48 hours of delivery.
Read delivery requirementsParts ordering
Need a part? Start here.
Common wear parts are stocked in Utah, including springs, ropes/cables, straps, handles, carriage wheels, spring clips, and pads. Common wear-part orders usually leave within a few business days; larger assemblies and custom-color parts are quoted with current timing.
Submit a parts requestSupport and replacement-parts questions
Explore instructor training with Exercise Strength Core →What should I include in a Carriage support request?
Include the machine model, order number and serial number when available, the part or issue location, whether the machine is still operating, and a clear description. After submission, reply to the confirmation email with photos or a short video.
Can I buy a replacement part outside warranty?
Yes. The Carriage Co. confirms the compatible part, whether it is covered or paid, any price or freight charge, and the installation instructions before shipment.
Which Carriage parts are commonly stocked?
Common wear parts stocked in Utah include springs, ropes or cables, straps, handles, carriage wheels, spring clips, and pads. Larger assemblies and custom-color parts are quoted with current timing.
Should I keep using a machine with an unusual sound or damaged part?
No. Remove it from service when a part is frayed, cracked, bent, deformed, loose, corroded, or causing unusual noise or movement. Return it to service only after the issue is resolved and the supplied check is complete.
Does Carriage require machine-specific instructor certification?
No. The Carriage Co. does not require a proprietary equipment certification or annual equipment license. Studios remain responsible for qualified instruction, programming, and safety practices. Optional instructor education is available to explore with Exercise Strength Core. Request training information through Carriage; training is arranged separately.